Workforce Services

Unemployment Insurance

Arkansas Unemployment Insurance Claims

How to File an Unemployment Insurance Claim

A claim for Unemployment Insurance may be filed online using the EZARC (EZ Arkansas Claims) System at www.ezarc.adws.arkansas.gov. Before you begin to file your claim, review the eligibility information as well as the “5 Steps to Filing for Unemployment Insurance Benefits” below. If you have questions once you’ve filed, refer back to this page, or call 1-844-908-2178.

Eligibility

Claims must be filed through the Arkansas Division of Workforce Services, and certain conditions must be met during each week for which benefits are payable. To be eligible, you must be:

  • unemployed,
  • physically and mentally able to perform suitable work,
  • available for suitable work,
  • making a reasonable effort to find work,
  • free of participation or direct interest in a labor dispute, and
  • free of disqualification.

WAITING WEEK In addition to the above, a waiting period of one (1) week must be served before benefits are payable to you. A week to be used as a valid waiting period must be a valid week of unemployment. A valid week of unemployment must be a week you have claimed after filing your Initial Claim, in which you did not have any earnings or had earnings of less than 140% of your Weekly Benefit Amount, met all Eligibility Requirements, and a week for which you are not disqualified.

ABLE TO WORK means being physically and mentally able to perform work similar to work you performed in the past or other work for which you are fitted by experience and training to perform and have a reasonable expectancy of obtaining.

AVAILABILITY FOR WORK means being ready to accept work at once, and there are no circumstances, personal or otherwise, which would prevent you from accepting suitable work.

REASONABLE EFFORT TO FIND WORK means making personal efforts to secure suitable work by contacting persons with hiring authority, union local, etc., or doing those things reasonable for you to do in regard to your occupation, which would result in your finding employment as soon as possible.

After a reasonable amount of time, you must expand your efforts and seek work in related fields which utilize a lesser skill.

5 Steps to Filing for Unemployment Insurance Benefits

Click on each of the headings to expand or collapse additional information.

1. File Initial Claims Online with EZARC

File your initial claim for unemployment insurance (UI) online using EZARC (Easy Arkansas Claims).

www.ezarc.adws.arkansas.gov | Sunday – Friday, 6 a.m. – 6 p.m. Once you have completed this filing process, information will be mailed to you.

2. Provide Proof of ID

Verify your ID during the claim filing process using the Login.gov link on your confirmation page o present your ID in person at a local DWS office. A valid government-issued ID is required, and UI claims will be held without proof of ID.

3. Register for Work Online

Register for work online using Arkansas JobLink (AJL) at www.arjoblink.arkansas.gov. If you need assistance, visit your local Arkansas Workforce Center.

4. File Weekly Claims

Weekly claims must be completed each week. File weekly claims online using ArkNet. Visit www.arknet.arkansas.gov or call ArkLine at 1-501-907-2590. Remember, for UI purposes, weeks begin on Sunday and end on Saturday.

ArkNet

File continued claims online using ArkNet. You must file a continued claim once you have a valid initial claim established and you are determined to be eligible for benefits. Click here to go to ArkNet!

ADWS ArkNet Pamphlet

ArkLine

DWS’ IVR System, ArkLine: Information explaining the fast and easy way to claim weekly benefits using Arkansas’ Interactive Voice Response telephone system, ArkLine.

1-501-907-2591 (Employers)

1-501-907-2590 (Applicants)

ADWS ArkLine Pamphlet

5. Questions? Call the UI Hotline 1-844-908-2178

If you have any questions about Unemployment Insurance, contact the UI Hotline.

1-844-908-2178 | Monday – Friday, 8 a.m.– 3:30 p.m.

The Unemployment Insurance Information Handbook

An explanation of the Benefit Provisions of the Employment Security Law and Policies to help you understand your rights and responsibilities while filing for unemployment insurance. Click here to view and download the Unemployment Insurance Handbook. For interstate claimants, use the UI Interstate Claimant Handbook.

Appeals

Appeal Tribunal

If you wish to file an appeal to the Appeal Tribunal, follow the instructions on your Notice of Agency Determination or download a Request for Appeal to Appeal Tribunal form at www.dws.arkansas.gov/unemployment/ui-claimant-forms/. To check on the status of an appeal, contact the Appeal Tribunal at 501-682-1063.

Board of Review

If you wish to file an appeal to the Board of Review, follow the instructions on your decision notice from the Appeal Tribunal or download a Request for Appeal to Board of Review form at www.dws.arkansas.gov/unemployment/ui-claimant-forms/. To check on the status of an appeal, contact the Board of Review at 501-683-4300.

Court of Appeals

If you wish to file an appeal to the Court of Appeals, download the Petition for Review to the Arkansas Court of Appeals form here.

Overpayments

To repay overpayments, mail payments directly to Benefit Payment Control, PO Box 8060, Little Rock, AR 72203-8060. Any questions regarding overpayments can be directed to Benefit Payment Control at 501-682-3241. Click here to learn more about overpayments.

Disaster Unemployment Assistance

DUA is a federally funded program that provides financial assistance and employment services to jobless workers and the self-employed when they are unemployed as a direct result of a major natural disaster if DUA benefits are made available.

Trade Adjustment Assistance

TAA is a benefit for those workers who lose their jobs or whose hours of work and wages are reduced as a result of increased imports. This program includes a variety of benefits and reemployment services to help unemployed workers prepare for and obtain suitable employment. Workers may receive assistance in skill assessment, job search workshops, job development/referral and job placement. In addition, workers may be eligible for training, job search allowance, a relocation allowance, and other reemployment services.

Trade Readjustment Allowances

This specific form of Trade Adjustment Assistance is paid to an eligible adversely affected worker on a weekly basis after he/she exhausts entitlement to regular unemployment compensation, including state and federal extensions. Click here to learn more.

Reemployment Services and Eligibility Assessment (RESEA) Program

The Reemployment Services and Eligibility Assessment (RESEA) program is a program funded by the U.S. Department of Labor to help certain Unemployment Insurance claimants return to work faster. If you are claiming unemployment benefits, you could be selected to participate in the RESEA program. Participants are obligated to meet various program requirements. Learn more here.

Fraud Warning

Reporting Information Accurately. Important information about claiming benefits in a truthful and accurate manner. Penalties can be assessed for willfully withholding information. You must supply correct and complete facts when filing for Arkansas unemployment insurance benefits.

It is a Crime! Arkansas Division of Workforce Services law provides for severe penalties for making false statements or for failing to disclose material facts when claiming unemployment insurance benefits. Deliberately giving false information in order to receive benefits is a crime in Arkansas:

  • Theft of public benefits of more than $500.00 is a FELONY.
  • Theft of a lesser amount is a MISDEMEANOR.

ADWS Claimant Fraud Newsletter

El Fraude, Es Un Crimen (Fraud Newsletter)

Report Those Who Cheat! If you know someone who is claiming benefits for which they are not entitled, report them immediately by calling: 1-501-682-1058, then ask the operator to transfer your call to the Fraud Hot Line. Cheaters hurt us all!

Remember, it’s not worth the risk! Avoid the possibility of criminal prosecution and/or stiff fines by reporting your earnings and all other information honestly and accurately.

Click here to report fraud.

UI Law

The Arkansas Division of Workforce Services Law that governs your UI claim can be searched in Title 11 – Chapter 10 of the Arkansas Code. http://www.lexisnexis.com/hottopics/arcode/

Instructions Card PDF En Español

ADWS Confidentiality Policy

DWS Protects Your Information. Read about our policies that guarantee the safety of the data you provide when filing your claim – whether over the Internet or at a local DWS office.

The Arkansas Division of Workforce Services maintains strict policies and security controls to assure that your personal information in our computer systems and files is protected. We have established security controls and procedures to safeguard the information we collect about you. Any information collected via the Internet between DWS and our customers relies on industry-standard SSL (Secure Socket Layer) encryption.

It is necessary for ADWS employees to have access to your information in order to provide service to you. However, our employees’ access is restricted to information necessary to conduct a transaction or respond to your inquiries. ADWS employees do not have access to your Personal Identification Number (PIN).

All ADWS employees are trained to respect customer privacy. Arkansas Employment Security law 11-10-314, Disclosure of Information, provides in part that information obtained by the Division of Workforce Services from any employing unit or individual, pursuant to the administration of a claim for unemployment benefits or for any determination as to rights or status of the employing unit or individual, shall be held confidential and shall be protected by government privilege.

You may also visit www.ssa.gov to read about the Privacy Act of 1974 (5 U.S.C. 552a), which requires state and federal agencies to protect the information we collect from you.

Debit Card Brochure

Direct Deposit Brochure

White DWS Logo

IMPORTANT INFORMATION

FROM THE ARKANSAS DIVISION OF WORKFORCE SERVICES​

Unemployment claims

To file an unemployment claim, please visit EZARC.ADWS.Arkansas.gov. Questions about unemployment insurance claims may be directed to the UI Hotline: 1-844-908-2178.

New FOIA Request Portal

Now Arkansas citizens can submit FOIA requests to ADWS through an easy-to-use online portal! Click the link below to submit a request.

Submit a FOIA Request

1099s

If you received unemployment insurance benefits during the year 2022, you need a 1099 form to file your income tax return. The Arkansas Division of Workforce Services will mail 1099s by January 31, 2023, to the address on file as of January 17, 2023. If you do not receive your 1099 in the mail by February 12, 2023, you may call the UI Hotline to be sure we have the correct address on file. 1099s will not be mailed to updated addresses prior to February 12, 2023. UI Hotline: 1-844-908-2178 Read more here.

ADWS provides interpretation and translation services, at no cost, for clients who need assistance in accessing and participating in available services and programs. To request an interpreter or translator, please contact your nearest local office. 

ADWS ej lewaj jerbal in ukok ilo jeje im kennaan, ilo ejjelok wōnāān, ñan client ro am ak ro kimij jerbal ippair im rej aikuij jipañ ñan bok kunairilo jerbal ko iim pirokiraam ko. Ñan am kajjitōk juon ri-ukok, jouij im kepaake opij eo epaake ijo kwoj pād ie.

ADWS proporciona servicios de interpretación y traducción, sin costo alguno, para clientes que necesitan asistencia accediendo y participando en servicios y programas disponibles. Para solicitar un intérprete o traductor, por favor póngase en contacto con su oficina local más cercana.

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