Search
Close this search box.

Workforce Services

Unemployment Insurance Claims

Arkansas Unemployment Insurance Claims

Looking for unemployment insurance information? You’re in the right place.

We encourage all current and potential UI claimants to start by reviewing the 5 Steps to Filing for Unemployment Insurance and the Eligibility Requirements below. You will also need to read the Unemployment Insurance Information Handbook.

Click here if you’re an employer.

5 Steps to Filing for Unemployment Insurance

Click each step below to expand or view the printable version.

1. File an Initial Claim Online

File your initial claim online using EZARC (Easy Arkansas Claims).

ezarc.adws.arkansas.gov | Monday–Friday, 6 AM- 6 PM and Sunday, 7 AM- 6 PM

Once you have completed the filing process, information will be mailed to you.

2. Provide Proof of ID (Choose 1 of 3 ways)

When filing for UI, you must present your ID in person or verify your ID online. This confirms it’s YOU trying to file the claim, not someone pretending to be you. After you file your initial claim, you will click the ‘Verify Identity’ link on your confirmation page to choose how you would like to verify your ID. You will have three options.

3 Ways to Verify ID:

1. Online- Login.gov: Your confirmation page will provide a link to Login.gov. Select this method to upload photos of your ID with your phone or computer for verification. Follow the instructions provided. Login.gov accepted identification documents.

2. Post Office (ID and Barcode): Present your valid government-issued ID in person at one of over 200 participating USPS locations in Arkansas.  After choosing this method on your confirmation page, a barcode will be generated that you must present at the designated post office along with your ID. You can print the barcode or present it on your mobile device.

3. Arkansas Workforce Center: Present your valid government-issued ID at a local Arkansas Workforce Center.

3. Register for Work Online

Register for work online using Arkansas JobLink (AJL) at www.arjoblink.arkansas.gov. If you need assistance, send an email to AJL.help@arkansas.gov or contact your local Arkansas Workforce Center.

4. File Weekly Claims

Weekly claims must be completed each week. File weekly claims online using ArkNet. Visit www.arknet.arkansas.gov or call ArkLine at 1-501-907-2590. For UI purposes, weeks begin on Sunday and end on Saturday.

ArkNet

File continued claims online using ArkNet. You must file a continued claim once you have a valid initial claim established and you are determined to be eligible for benefits. Click here to go to ArkNet!

ADWS ArkNet Pamphlet

ArkLine

If you don’t have access to a computer or the internet to file weekly claims, you can call ArkLine. You can also call ArkLine to reset your PIN, change your mailing address, get general information, and get payment information.

ADWS ArkLine Pamphlet

1-501-907-2590 (Applicants)

1-501-907-2591 (Employers)

5. Choose your Payment Option

  • Direct Deposit: You can enter your banking information on ArkNet.
  • Debit Card: If you do not sign up for direct deposit, you will be registered for a debit card. (Make sure the mailing address on your account is up to date!)

Eligibility Requirements

To qualify for benefits, certain conditions must be met each week that benefits are payable.

To be eligible, you must be:

  • Unemployed
  • Physically and mentally able to perform suitable work
  • Available for work
  • Making a reasonable effort to find work
  • Free of participation or direct interest in a labor dispute
  • Free of disqualification

In addition to the requirements above, a waiting period of one week (called a “waiting week”) must be served before benefits are payable to you. What is a waiting week?

You may not receive benefits if you:

  • Left your job for personal reasons not related to work
  • Were fired for misconduct
  • Are not legally allowed to work in the United States
  • Are self-employed
  • Are currently receiving workers’ compensation
  • Refuse to apply for or accept suitable work
  • Refuse recall after being laid off
  • Are on leave through the Family Medical Leave Act. You are not considered unemployed

Contact the UI Service Center

If you have any questions about Unemployment Insurance, contact the UI Service Center.

1-844-908-2178 | Monday – Friday, 8 a.m.– 3:30 p.m.

Additional Information Related to Unemployment Insurance

Recent changes to Arkansas unemployment insurance laws took effect January 1, 2024. Learn more.

FRAUD WARNING

It is important to report information truthfully and accurately when filing for unemployment insurance. There are penalties for willfully withholding information. You must supply correct and complete facts when filing for unemployment insurance benefits.

It is a Crime! Arkansas Division of Workforce Services law provides severe penalties for making false statements or failing to disclose material facts when claiming unemployment insurance benefits. Deliberately giving false information to receive benefits is a crime in Arkansas:

  • Theft of public benefits of more than $500.00 is a FELONY.
  • Theft of a lesser amount is a MISDEMEANOR.
  • If you are assessed with fraud of $1,000 or more, you will be disqualified from receiving benefits for ten (10) years.

Fraud: It’s a Crime

El Fraude, Es Un Crimen

Remember, it’s not worth the risk! Avoid the possibility of criminal prosecution and/or stiff fines by reporting your earnings and all other information honestly and accurately.

Appeals

Appeal Tribunal

If you wish to file an appeal to the Appeal Tribunal, follow the instructions on your Notice of Agency Determination or download a Request for Appeal to Appeal Tribunal form. To check on the status of an appeal, contact the Appeal Tribunal at 501-682-1063.

Board of Review

If you wish to file an appeal to the Board of Review, follow the instructions on your decision notice from the Appeal Tribunal or download a Request for Appeal to Board of Review form. To check on the status of an appeal, contact the Board of Review at 501-683-4300.

Court of Appeals

If you wish to file an appeal to the Court of Appeals, download the Petition for Review to the Arkansas Court of Appeals form here.

Overpayments

To repay overpayments, mail payments directly to Benefit Payment Control, PO Box 8060, Little Rock, AR 72203-8060. Any questions regarding overpayments can be directed to Benefit Payment Control at 501-682-3241. Click here to learn more about overpayments.

UI Law

The Arkansas Division of Workforce Services Law that governs your UI claim can be searched in Title 11 – Chapter 10 of the Arkansas Code. http://www.lexisnexis.com/hottopics/arcode/

Reemployment Services and Eligibility Assessment (RESEA) Program

The U.S. Department of Labor funds the Reemployment Services and Eligibility Assessment (RESEA) program to help certain Unemployment Insurance claimants return to work faster. If you are claiming unemployment benefits, you could be selected to participate in the RESEA program. Participants are obligated to meet various program requirements. Learn more here.

Trade Adjustment Assistance

TAA benefits are for those workers who lose their jobs or whose hours of work and wages are reduced due to increased imports. This program includes a variety of benefits and reemployment services to help unemployed workers prepare for and obtain suitable employment. Workers may receive assistance in skill assessment, job search workshops, job development/referral, and job placement. In addition, workers may be eligible for training, a job search allowance, a relocation allowance, and other reemployment services.

Trade Readjustment Allowances

This specific form of Trade Adjustment Assistance is paid to an eligible adversely affected worker every week after he/she exhausts entitlement to regular unemployment compensation, including state and federal extensions. Click here to learn more.

Pandemic Unemployment Assistance (Program Expired)

  • The PUA program expired on September 6, 2021, and the last payable week for PUA benefits in Arkansas was the week ending June 26, 2021.
  • The Arkansas PUA Portal is permanently closed to claimants. (PUA claims filed before expiration have been archived for reference by ADWS.)
  • If, in addition to working in Arkansas, you worked in another state and that state continued to offer PUA after June 26, 2021, you may qualify for a second PUA claim in that state. Read more here: https://oui.doleta.gov/unemploy/pdf/pua_claims_limited_circumstances.pdf.
  • PUA claimants with pending appeal decisions may still be paid retroactively for weeks before June 30, 2021, if later deemed eligible. For PUA appeal decision questions, please email PUA.General@arkansas.gov.
  • The expiration of the PUA Program has no impact on the state’s regular unemployment program. Claimants still receiving their weeks of regular unemployment benefits should continue to certify as normal. 

Pandemic Unemployment Assistance (PUA) is a program under the Coronavirus Aid, Relief, and Economic Security (CARES) Act of 2020 that provides temporary income to eligible individuals who became unemployed as a result of the novel COVID-19 pandemic and are either self-employed, do not have sufficient work history to be eligible for a claim, or have exhausted other forms of unemployment insurance benefits. It is funded by the federal government, not by state unemployment taxes paid by employers.  

Disaster Unemployment Assistance

DUA is a federally funded program that provides financial assistance and employment services to jobless workers and the self-employed when they are unemployed as a direct result of a significant natural disaster if DUA benefits are made available. Click here to learn more about DUA.

Instructions Card PDF En Español

ADWS Confidentiality Policy

DWS Protects Your Information. Read about our policies that guarantee the safety of the data you provide when filing your claim – whether over the Internet or at a local DWS office.

The Arkansas Division of Workforce Services maintains strict policies and security controls to protect your personal information in our computer systems and files. We have established security controls and procedures to safeguard the information we collect about you. Any information collected via the Internet between DWS and our customers relies on industry-standard SSL (Secure Socket Layer) encryption.

It is necessary for ADWS employees to have access to your information to provide service to you. However, our employees’ access is restricted to information necessary to conduct a transaction or respond to your inquiries. ADWS employees cannot access your Personal Identification Number (PIN).

All ADWS employees are trained to respect customer privacy. Arkansas Employment Security law 11-10-314, Disclosure of Information, provides in part that information obtained by the Division of Workforce Services from any employing unit or individual, pursuant to the administration of a claim for unemployment benefits or any determination as to rights or status of the employing unit or individual, shall be held confidential and shall be protected by government privilege.

You may also visit www.ssa.gov to read about the Privacy Act of 1974 (5 U.S.C. 552a), which requires state and federal agencies to protect the information we collect from you.

White DWS Logo

IMPORTANT INFORMATION

FROM THE ARKANSAS DIVISION OF WORKFORCE SERVICES​

No results found.

ADWS provides interpretation and translation services, at no cost, for clients who need assistance in accessing and participating in available services and programs. To request an interpreter or translator, please contact your nearest local office. 

ADWS ej lewaj jerbal in ukok ilo jeje im kennaan, ilo ejjelok wōnāān, ñan client ro am ak ro kimij jerbal ippair im rej aikuij jipañ ñan bok kunairilo jerbal ko iim pirokiraam ko. Ñan am kajjitōk juon ri-ukok, jouij im kepaake opij eo epaake ijo kwoj pād ie.

ADWS proporciona servicios de interpretación y traducción, sin costo alguno, para clientes que necesitan asistencia accediendo y participando en servicios y programas disponibles. Para solicitar un intérprete o traductor, por favor póngase en contacto con su oficina local más cercana.

ADWS cung cấp dịch vụ thông dịch và phiên dịch miễn phí cho khách hàng cần trợ giúp trong việc tiếp cận và tham gia các dịch vụ và chương trình hiện có. Để yêu cầu thông dịch viên hoặc phiên dịch viên, yêu cầu liên lạc với văn phòng địa phương gần nhất.

ພະແນກ ADWS ຈັດຫາບໍຣິການນາຍພາສາແລະການແປເອກະສານ ໂດຍບໍ່ຄິດຄ່າບໍຣິການ ສຳລັບຄົນງານທີ່ຕ້ອງການຄວາມຊ່ວຍເຫລືອເພື່ອເຂົ້າເຖິງ ແລະເຂົ້າຮ່ວມໃນ ການຮັບບໍຣິການແລະໂຄງການຕ່າງໆທີ່ມີຢູ່ສຳລັບທ່ານ. ຂໍໃຫ້ທ່ານຈົ່ງຕິດຕໍ່ຫ້ອງການທ້ອງຖິ່ນທີ່ໃກ້ທ່ານທີ່ສຸດ ເພື່ອຂໍຮັບບໍຣິການຈາກນາຍພາສາຫລືນັກແປເອກະສານ.