Arkansas Rehabilitation Services (ARS)

Program Planning, Development & Evaluation

What is Program Planning, Development and Evaluation (PPD&E)?

PPD&E provides administrative services to the Commissioner, the field services program and the agency divisions in support of the overall mission of ARS. Administrative services include policy interpretation and promulgation, federal reporting on case services, federal state plans, quality assurance case review, community program development for external employment services and oversight, Ticket to Work, and Social Security cost reimbursement activities; and Due Process compliance. Compliance with the Workforce Innovation & Opportunity Act and its predecessor, the federal Rehabilitation Act of 1973 and subsequent amendments, along with federal and state regulations concerning the provision of vocational rehabilitation services, is addressed through training and technical assistance.

What is Ticket to Work (TTW) and whom do I contact?

Ticket to Work is a Social Security Administration (SSA) program designed to encourage individuals receiving SSI/SSDI to find ways to return to work. Arkansas Rehabilitation Services (ARS) Ticket to Work information is facilitated through ARS local field offices. A vocational rehabilitation counselor may assign the ticket to the agency if the individual wants ARS services. The vocational rehabilitation counselor will provide support and guidance with the client’s desire to explore return-to-work strategies and may also refer individuals to other agencies for specialized assistance. For more information, contact the ARS field office nearest you.

ARS Field Services Map

Who are ARS Community Rehabilitation Programs (CRPs), External Employment Vendor?

The Community Program Development Section within ARS certifies community rehabilitation programs (CRPs) located throughout the state to provide services and training for ARS referred individuals in a realistic, integrated community work-based learning environment. In conjunction with discovering the individual’s career interest, an individual career profile is developed to identify needed services. CRPs provide basic career exploration, soft skills training (work readiness), independent living skills training, transportation services, supported employment services/job coaching and direct job placement assistance.

To obtain an External Employment\Community Rehabilitation Program vendor application, please email or call 501-296-1650.

How do I Request an Appeal Through Due Process?

Individuals receiving vocational rehabilitation services may appeal any decision made by ARS. This appeal is made through the ARS Field Office by requesting an administrative review, mediation and/or a hearing. PPD&E is the link for assisting the individual and the agency in obtaining the appropriate related policies, procedures, and forms. For more information, see the Due Process Policy, which includes the necessary forms to request a review.

ARS Field Services Police Manual (Section XIV Due Process)

How do I learn more about ARS’ federal requirements?

RSA/WIOA State Plans: The federal Rehabilitation Act of 1973 and its successor Workforce Innovation & Opportunity Act (WIOA) require ARS to develop and implement a combined state plan that articulates services for the state vocational rehabilitation and independent living programs. PPD&E’s responsibility is to ensure state plans are reviewed by the public and promulgated.

WIOA Unified State Plan

How do I contact PPD&E?

Phone: 501-296-1650
Toll-Free: 1-800-330-0632
Fax: 501-296-1687

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Unemployment claims

To file an unemployment claim, please visit Questions about unemployment insurance claims may be directed to the UI Hotline: 1-844-908-2178.

New FOIA Request Portal

Now Arkansas citizens can submit FOIA requests to ADWS through an easy-to-use online portal! Click the link below to submit a request.

Submit a FOIA Request


If you received unemployment insurance benefits during the year 2022, you need a 1099 form to file your income tax return. The Arkansas Division of Workforce Services will mail 1099s by January 31, 2023, to the address on file as of January 17, 2023. If you do not receive your 1099 in the mail by February 12, 2023, you may call the UI Hotline to be sure we have the correct address on file. 1099s will not be mailed to updated addresses prior to February 12, 2023. UI Hotline: 1-844-908-2178 Read more here.

ADWS provides interpretation and translation services, at no cost, for clients who need assistance in accessing and participating in available services and programs. To request an interpreter or translator, please contact your nearest local office. 

ADWS ej lewaj jerbal in ukok ilo jeje im kennaan, ilo ejjelok wōnāān, ñan client ro am ak ro kimij jerbal ippair im rej aikuij jipañ ñan bok kunairilo jerbal ko iim pirokiraam ko. Ñan am kajjitōk juon ri-ukok, jouij im kepaake opij eo epaake ijo kwoj pād ie.

ADWS proporciona servicios de interpretación y traducción, sin costo alguno, para clientes que necesitan asistencia accediendo y participando en servicios y programas disponibles. Para solicitar un intérprete o traductor, por favor póngase en contacto con su oficina local más cercana.

ADWS cung cấp dịch vụ thông dịch và phiên dịch miễn phí cho khách hàng cần trợ giúp trong việc tiếp cận và tham gia các dịch vụ và chương trình hiện có. Để yêu cầu thông dịch viên hoặc phiên dịch viên, yêu cầu liên lạc với văn phòng địa phương gần nhất.

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