U.S. Army veteran Earnest Shelton sought part-time employment assistance at the Conway Workforce Center. There, he met Dale Olivo, a Disabled Veterans’ Outreach Program Specialist (DVOP) with the Arkansas Division of Workforce Services. Olivo assessed Shelton’s challenges in the job search, including a lack of personal transportation, limited computer skills, and the need for a hearing aid due to significant hearing loss.

With Olivo’s assistance, Shelton created a resume and navigated the online application process for various positions. He secured an interview with Arkansas Journey Tours for a driver position and was offered the job on the spot, which he accepted.

Shelton stated, “I have very little computer experience and without the help of Dale Olivo, I wouldn’t have been able to apply online for open positions or complete the on-boarding process which consisted of completing eight computer-based training modules. Having access to the Conway Workforce Center and using a computer in the resource room helped me complete the last step in the hiring process.”