Workforce Services

Arkansas Claim Help

4 Steps to Filing for Unemployment Insurance Benefits

1. File Initial Claims Online with EZARC

File your initial claim for unemployment insurance (UI) online using EZARC (Easy Arkansas Claims).

www.ezarc.adws.arkansas.gov | Monday – Friday, 6 a.m. – 6 p.m.

Once you have completed this filing process, call the UI Hotline to have your claim processed.

1-844-908-2178 | Monday – Friday, 8 a.m.– 3:30 p.m.

2. Provide Proof of ID

You must provide proof of ID at your local DWS office. A valid government-issued ID is required and UI claims will be held up without proof of ID.

3. Register for Work Online

Register for work online using Arkansas JobLink (AJL) at www.arjoblink.arkansas.gov. If you need assistance, visit your local DWS office.

4. File Weekly Claims

Weekly claims must be completed each week. File weekly claims online using ArkNet. www.arknet.arkansas.gov or call ArkLine 1-501-907-2590.

Remember, for UI purposes, weeks begin on Sunday and end on Saturday.

ArkLine

DWS’ IVR System, ArkLine: Information explaining the fast and easy way to claim weekly benefits using Arkansas’ Interactive Voice Response telephone system, ArkLine.

1-501-907-2591 (Employers)

1-501-907-2590 (Applicants)

ADWS ArkLine Pamphlet

ArkNet

Continued Claims – Internet: File for weekly UI benefits from home!

ADWS ArkNet Pamphlet

Direct Deposit Brochure

Provides useful information regarding UI payments via Direct Deposit

Debit Card Brochure

Provides useful information regarding UI payments via Debit Card

UI Law

Arkansas Division of Workforce Services Law: The Arkansas Division of Workforce Services Law that governs your UI claim can be searched in Title 11 – chapter 10 of the Arkansas Code.

UI Handbook

Unemployment Insurance Information Handbook: An explanation of the Benefit Provisions of the Employment Security Law and Policies to help you understand your rights and responsibilities while filing for unemployment insurance.

For interstate claimants, there is the UI Interstate Claimant Handbook

FAQs

Do you have a question? It might already be answered! Click here.

Contact Us

Need more information? Choose a contact from the directory of local and central office telephone numbers.

Fraud Warning

Reporting Information Accurately. Important information about claiming benefits in a truthful and accurate manner. Penalties can be assessed for willfully withholding information. You must supply correct and complete facts when filing for Arkansas unemployment insurance benefits.

It is a Crime! Arkansas Division of Workforce Services law provides for severe penalties for making false statements or for failing to disclose material facts when claiming unemployment insurance benefits. Deliberately giving false information in order to receive benefits is a crime in Arkansas:

  • Theft of public benefits of more than $500.00 is a FELONY.
  • Theft of a lesser amount is a MISDEMEANOR.

ADWS Claimant Fraud Newsletter

El Fraude, Es Un Crimen (Fraud Newsletter)

Report Those Who Cheat! If you know someone who is claiming benefits for which they are not entitled, report them immediately by calling: 1-501-682-1058, then ask the operator to transfer your call to the Fraud Hot Line. Cheaters hurt us all!

Remember, it’s not worth the risk! Avoid the possibility of criminal prosecution and/or stiff fines by reporting your earnings and all other information honestly and accurately.

ADWS Confidentiality Policy

DWS Protects Your Information. Read about our policies that guarantee the safety of the data you provide when filing your claim – whether over the Internet or at a local DWS office.

The Arkansas Division of Workforce Services maintains strict policies and security controls to assure that your personal information in our computer systems and files is protected. We have established security controls and procedures to safeguard the information we collect about you. Any information collected via the Internet between DWS and our customers relies on industry-standard SSL (Secure Socket Layer) encryption.

It is necessary for ADWS employees to have access to your information in order to provide service to you. However, our employees’ access is restricted to information necessary to conduct a transaction or respond to your inquiries. ADWS employees do not have access to your Personal Identification Number (PIN).

All ADWS employees are trained to respect customer privacy. Arkansas Employment Security law 11-10-314, Disclosure of Information, provides in part that information obtained by the Division of Workforce Services from any employing unit or individual, pursuant to the administration of a claim for unemployment benefits or for any determination as to rights or status of the employing unit or individual, shall be held confidential and shall be protected by government privilege.

You may also visit www.ssa.gov to read about the Privacy Act of 1974 (5 U.S.C. 552a), which requires state and federal agencies to protect the information we collect from you.

Appeal Tribunal

If you wish to file an appeal to the Appeal Tribunal, follow the instructions on your Notice of Agency Determination or download a Request for Appeal to Appeal Tribunal form at www.dws.arkansas.gov/unemployment/ui-claimant-forms/. To check on the status of an appeal, contact the Appeal Tribunal at 501-682-1063.

Board of Review

If you wish to file an appeal to the Board of Review, follow the instructions on your decision notice from the Appeal Tribunal or download a Request for Appeal to Board of Review form at www.dws.arkansas.gov/unemployment/ui-claimant-forms/. To check on the status of an appeal, contact the Board of Review at 501-683-4300.

Court of Appeals

If you wish to file an appeal to the Court of Appeals, download the Petition for Review to the Arkansas Court of Appeals form here.

Overpayments

Any questions regarding overpayments can be directed to Benefit Payment Control at 501-682-3241.

Glossary

Unemployment Insurance Words and Terms. A list of words and terms unique to UI commonly used in reference to the claim process.

White DWS Logo

IMPORTANT INFORMATION

FROM THE ARKANSAS DIVISION OF WORKFORCE SERVICES​

Looking for a job?

Visit Arkansas JobLink and set up your job-seeker account to create and post resumes, search for jobs and training opportunities, receive notifications when certain jobs are posted, and learn about upcoming hiring events!

Whether you are unemployed and searching for work, or looking to increase your skillset to further your career, we can help. Visit an Arkansas Workforce Center to meet with a career counselor, get help with job search and applications, learn about training opportunities, get certified as "work-ready", and more. We can provide services and connect you to resources that will help you achieve your employment and career goals.

Unemployment claims

To file an unemployment claim, please visit EZARC.ADWS.Arkansas.gov. Questions about unemployment insurance claims may be directed to the UI Hotline: 1-844-908-2178.

ADWS provides interpretation and translation services, at no cost, for clients who need assistance in accessing and participating in available services and programs. To request an interpreter or translator, please contact your nearest local office. 

ADWS ej lewaj jerbal in ukok ilo jeje im kennaan, ilo ejjelok wōnāān, ñan client ro am ak ro kimij jerbal ippair im rej aikuij jipañ ñan bok kunairilo jerbal ko iim pirokiraam ko. Ñan am kajjitōk juon ri-ukok, jouij im kepaake opij eo epaake ijo kwoj pād ie.

ADWS proporciona servicios de interpretación y traducción, sin costo alguno, para clientes que necesitan asistencia accediendo y participando en servicios y programas disponibles. Para solicitar un intérprete o traductor, por favor póngase en contacto con su oficina local más cercana.

ADWS cung cấp dịch vụ thông dịch và phiên dịch miễn phí cho khách hàng cần trợ giúp trong việc tiếp cận và tham gia các dịch vụ và chương trình hiện có. Để yêu cầu thông dịch viên hoặc phiên dịch viên, yêu cầu liên lạc với văn phòng địa phương gần nhất.

ພະແນກ ADWS ຈັດຫາບໍຣິການນາຍພາສາແລະການແປເອກະສານ ໂດຍບໍ່ຄິດຄ່າບໍຣິການ ສຳລັບຄົນງານທີ່ຕ້ອງການຄວາມຊ່ວຍເຫລືອເພື່ອເຂົ້າເຖິງ ແລະເຂົ້າຮ່ວມໃນ ການຮັບບໍຣິການແລະໂຄງການຕ່າງໆທີ່ມີຢູ່ສຳລັບທ່ານ. ຂໍໃຫ້ທ່ານຈົ່ງຕິດຕໍ່ຫ້ອງການທ້ອງຖິ່ນທີ່ໃກ້ທ່ານທີ່ສຸດ ເພື່ອຂໍຮັບບໍຣິການຈາກນາຍພາສາຫລືນັກແປເອກະສານ.